A. Subscription Refunds (Silver, Gold)
A.0 Current pricing status — free for all users
- Joined before 1 July 2026 — 12 months free from billing start date
- Joined 1 July – 30 September 2026 — 6 months free from billing start date
- Joined after 30 September 2026 — 3 months free from billing start date
A.1 Cooling-off period — 7 days, full refund
If you purchase a Silver or Gold subscription and have not used any paid-tier feature, you may request a full refund within 7 days of the initial purchase. Send an email to krishnavijayaram@gmail.com with the subject line "Subscription Refund Request" and the email address on your account. We will process the refund to the original payment method within 5–7 business days.
"Used a paid-tier feature" means you have, since purchase: collected money on a paid event, created more than one group, created a private or recurring event, or otherwise activated functionality only accessible to your purchased tier.
A.2 After 7 days — no automatic refund
After the 7-day cooling-off period, subscription fees are non-refundable except where required by applicable law. You can cancel future renewals at any time from Profile → Settings → Subscription → Cancel. Your tier remains active until the end of the billing cycle you have already paid for; we do not pro-rate refunds for unused days.
A.3 Pre-debit notification & auto-renewal
Subscriptions billed via UPI Autopay or card mandate renew automatically. Indian Reserve Bank rules require Razorpay to send a pre-debit notification 24 hours before each renewal. If you do not wish to renew, cancel before that notification by going to Profile → Settings → Subscription → Cancel.
A.4 Failed renewal
If a scheduled renewal fails (insufficient funds, mandate expired, bank decline), your subscription will be downgraded to the next-lower naturally-eligible tier at the end of the current cycle. No refund is owed in this case because you received the service for the full paid period.
A.5 Service disruption
If EventXplore is unavailable for more than 72 consecutive hours due to an outage on our side (not including planned maintenance, force majeure, or third-party outages outside our control), Silver and Gold subscribers may request a pro-rated credit for the affected period.
B. Paid-Event Ticket Refunds
B.1 Organiser sets the policy
For events with a paid ticket, the Organiser sets and displays the refund policy on the event page before you complete payment. Common policies you may see:
- No refunds — typical for low-cost or all-ages community events.
- Full refund up to N hours before the event — typical for workshops and classes.
- Partial refund with a stated deduction — typical for ticketed concerts or experiences.
- Refund only if the event is cancelled or rescheduled by the Organiser.
Before purchasing, please read the Organiser's refund policy carefully. By completing payment you accept that policy.
B.2 EventXplore's default rule
If an Organiser has not stated a refund policy on the event page, EventXplore's default applies:
| Scenario | Refund |
|---|---|
| Event cancelled by the Organiser | Full refund within 7 business days |
| Event rescheduled to a new date | You may keep your ticket OR request a full refund |
| Material change to event details (venue, headline performer, etc.) | Refund at your option |
| You can't attend (your reason) | No refund |
| Event happened but did not meet your expectations | No refund (rate the event so others know) |
B.3 How to request a refund
- Open the event page → tap Contact Organiser and request the refund directly. The Organiser is the merchant of record.
- If the Organiser does not respond within 7 days, or refuses a refund you are entitled to, contact us at krishnavijayaram@gmail.com with the event name, your registration ID, and a brief summary.
- We will mediate and, if the Organiser is in breach of their stated policy, we will reverse the payment on their behalf.
B.4 Platform service fee
If a refund is issued, EventXplore's platform service fee on that transaction is also refunded.
B.5 Chargebacks
If you raise a chargeback with your bank or card issuer instead of following the refund process above, your account may be restricted while the dispute is investigated. Please contact us first — we will resolve in good faith.
C. Refund Processing Time
Approved refunds are credited back to the original payment method:
- UPI / Wallets: 1–3 business days
- Credit / Debit cards: 5–7 business days (sometimes longer depending on your card issuer)
- Net banking: 3–5 business days
If you have not received your refund after 10 business days from approval, please contact us with your refund reference number.
D. Questions or Disputes
For all refund queries:
- Email: krishnavijayaram@gmail.com
- Grievance Officer: Krishna Vijayaram (see Contact page)
- Acknowledgement: within 24 hours
- Resolution: within 15 days as per IT Rules 2021